By Pav Patel, One Source Communications
Many small and medium-sized businesses face a dilemma – should they outsource their IT support on an ongoing basis, bring someone in-house, or simply wing it and seek an expert when something goes wrong?
Understandably, one of the biggest factors that influences this decision is price. What is most cost effective for the business?
While many businesses decide to cross their fingers and hope that nothing goes wrong, this can turn out to be a false economy. In this week’s blog, we’re looking at reasons why outsourcing your IT support could take your business to the next level.
- You can prevent problems before they occur
Computers are designed to make our lives easier….until something goes wrong. Computer problems, whether to do with your software, hardware or network, can turn what should have been a straightforward day into a nightmare with loads of lost time, lost business and unhappy customers.
When you outsource your IT, you can regularly schedule onsite visits by one or more IT professionals to make sure everything’s running smoothly and identify potential problems before they occur.
Here at One Source Communications, our IT specialists work through a meticulous maintenance checklist, and will check that all of your licenses and documentation are up-to-date. This includes server and workstation maintenance and troubleshooting, virus protection, and system updates, and means that you can continue to deliver a consistent service to your clients.
- You will have an IT infrastructure that will serve your business now and in the future
When you work with an external company for your IT support and/or telecoms need, they may be able to suggest IT solutions for your company that you didn’t know existed.
It’s important to understand your business goals and to create an IT infrastructure that not only has the capacity to support your business where it is now but to grow to where you want it to be in the future.
Having support from an external company can give you a wider perspective and the input of IT professionals with different areas of expertise.
Want to know about cloud-based solutions, security, back-up options and more? An IT support company like One Source Communications will be able advise you.
- You will be able to get support when you need it
Another benefit of outsourcing your IT support to an external company is that, in the event of an emergency, you will be able to call on help and even get advice 24/7/365. Most external IT support firms employ multiple IT professionals to be able to guarantee consistent support and a rapid emergency response time.
You may even find that a crisis can be averted by talking to an experienced IT professional over the phone who can walk you through some basic checks and troubleshooting. If they do still need to come to your site, they’ll know what you’ve already tried.
When you outsource your IT support, you don’t have to worry that your IT team are sick or on holiday as someone will always be available. Outsourcing also gives you the flexibility to use more support during business times or during specific projects and upgrades, or less support during slow times.
- Outsourcing your IT support may be more affordable than you think
If you employ IT staff in-house, you are responsible for the costs associated with the interviewing process, payroll, tax, pensions, holiday pay, sickness pay, maternity pay, training costs and more.
However, when you outsource your IT support, these costs are taken care of by the IT support company, who will also manage things like performance reviews, training, background checks, and so on.
Instead, you will pay for the IT support you need, usually as a monthly fee. This lets you plan your budget in advance with none of the pressures of being an employer. At One Source Communications, we offer a choice of IT support plans to help you access the services you need at a price you can afford.
- You’ll have quality assurance and a satisfaction guarantee
Most IT support companies will have strict procedures in place to ensure that your computers, software and network are maintained to high standards, following industry best practice and Microsoft standards, for example.
You should also receive documentation of your network and support visits with the opportunity to review your IT infrastructure and the support service at regular intervals. Most companies will also offer quality assurance and a satisfaction guarantee.
- It’s good for your business
With the reassurance of knowing that your IT systems are exactly what your business needs to function and grow, and that downtime should be cut to a minimum, you can spend more time working on rather than in your business, looking at the big picture stuff that’s necessary to grow. You may be able to offer your customers better solutions or a more enjoyable experience of buying from you, all of which will help to generate good will, repeat custom, and take your business to the next level.
If you would like to know more about our IT support services and how One Source Communications can work with your business, please call us on 08442 570 111.